Refund Policy

Last updated: October 1, 2026

We want you to be happy with your Team Broadcast Station subscription. This policy explains when refunds apply and how to request one. All payments for the Service are processed by Paddle.com, and refunds are returned to your original payment method through Paddle.

1. 7-day guarantee on your first payment

Within 7 days of your first-ever payment for the Service (on any plan), you can request a full refund, whether or not you have used the Service. We will not ask for a reason. This guarantee applies once per account. It does not affect any rights you have under the laws of your country or under Paddle's Buyer Terms. If those give you a longer cancellation or refund period (for example, the 14-day right of withdrawal for consumers in the EU or UK), the longer period applies.

2. Other payments

Except as described in sections 1, 3, and 4, or where required by law or Paddle's Buyer Terms, refund requests for your first payment made after the 7-day window, and all renewal charges, are non-refundable, and we do not offer pro-rata refunds for partially used billing periods. You can cancel future renewals at any time (see section 5) and keep using the Service until the end of the current billing period.

3. Duplicate charges and billing errors

If you were charged twice or charged incorrectly because of a billing error, please contact us and we will refund the incorrect charge in full.

4. If the Service ends or its core feature permanently stops working

If the Service ends, or its core feature (in-game event broadcasting) permanently stops working for any reason (including Facepunch changing or discontinuing the Rust+ Companion service), so that you can no longer use a period you have already paid for, we will refund the unused portion on a pro-rata basis. You do not need to request this refund.

5. How to cancel

You can cancel future renewals at any time by clicking "Manage subscription" (管理訂閱) in the desktop app, which opens Paddle's self-service subscription page. Canceling does not end your access right away. You keep access until the end of your current billing period.

6. How to request a refund

Email us at teambroadcast.support@gmail.com with your account username or email address, the email address you used at checkout (if different), and your plan. If your request is eligible, we will process the refund through Paddle. Refunds usually reach your original payment method within 5 to 10 business days, depending on your bank or payment provider.

You can also look up your order or request a refund directly from Paddle at paddle.net. Your purchase is also subject to Paddle's Buyer Terms.

7. Changes to this policy

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Each charge is covered by the version of this policy in effect when the charge was made.

8. Language versions

This document is available in Chinese and English, and both versions have equal effect. If there is any inconsistency between them, the interpretation more favorable to the customer applies.